Removal Insurance Guide For Australia

Removals Insurance

Recent changes to the Commonwealth Financial Services Reform Act 2001 meant that only selected removal companies who hold AFRA membership are registered to arrange insurance for their customers.

Andrew Mathers Removals and Storage is an authorised representative of Aldridge and Street, a division of Cowden (Vic) Pty Ltd which holds Australian Financial Services Licence No 24568.

Your Household or Corporate belongings may be insured at home through a Home and Contents policy or business effects through a Corporate Insurance Policy. However, these policies generally do not apply to goods when they are in transit or in storage.

The customer service consultants at Andrew Mathers Removals and Storage are ASIC accredited representatives, qualified to provide you with information when you are deciding about your insurance requirements.

For a details insurance declaration form, please download our Andrew Mathers Removals and Storage Insurance Declaration form.

An Andrew Mathers Removals and Storage customer service consultant will be happy to discuss insurance options with your Phone: (03) 6272 1111

Notes for Guidance of Customers Seeking Resolution of Dispute should this arise with an AFRA member are available on the AFRA website.

Financial Services Guide

Andrew Mathers Removals and Storage can assist you to obtain insurance to protect your goods while they are in transit or storage. This is because we are an authorised representative of Aldridge and Street a division of Cowden (VIC) Pty Ltd (AFSL245658) a licensed insurance broker.

This Financial Services Guide describes the insurance services that Andrew Mathers Removals and Storage can provide to you. It also covers the charges for those services, your rights as a client, and how any complaints you may have will be dealt with.

How we can help with your insurance.

We hold a Customer Goods in Transit and Storage insurance policy. On your behalf, we can arrange for this policy to cover you. Alternatively, you can obtain insurance from an insurance company of your own choice.

If you ask us to arrange Customer Goods in Transit and Storage Insurance, we will give you a Product Disclosure Statement (PDS). This will describe the main features of the policy. You should read the PDS to decide if the policy suits your needs, objectives, and financial situation before you decide whether to obtain it because we cannot advise you about your insurance needs.

If you need advice or your insurance needs are different from the cover available in our policy, we can refer you to Aldridge and Street who will be able to assist you.

How we are paid

For arranging for you to be insured under our policy, we receive the difference between the amount you pay us for your insurance and the cost of the premium we pay for the policy (which is based upon our annual turnover) and the amount we pay for claims under $2000.00. The amount you pay us is based on the value of the goods we are moving or storing on your behalf.

Any Andrew Mathers Removals and Storage staff who arrange your insurance are paid a salary. They do not receive a bonus for arranging insurance for you.

In addition, Aldridge and Street received a commission of 0-20% for arranging our policy. They do not receive any amount when we arrange for the policy to cover you.

Complaints and disputes about our services

We are a member of the Australian Furniture Removers Association (AFRA).

AFRA handles all complaints or disputes about our services. Contact the Executive Director at AFRA.

AFRA may be contacted at:

Unit 6/7 Packard Avenue
BAULKHAM HILLS NSW 2153

T: (02) 9659-5300  F: (02) 9659-5311

www.afra.com.au

If AFRA does not resolve the complaint to your satisfaction, you can refer if to Insurance Brokers Disputes Limited. For further information about IBDL, contact them directly on 1800 064 169.